Ease of Use: what does it mean?
Empathy is the foundation
Published in
5 min readSep 1, 2020
Ease of use. This is something we seek in all our user experiences. But what is it really about? I reflect on recent e-shopping experiences in an attempt to explore and understand further.
Effortless Experiences
Recently, I found myself shopping at some e-tail sites. With the pandemic and lockdowns…